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Frequently Asked Questions

Q: What is Spiti Decor?

A: Spiti Decor is a premium home and office decor brand offering a wide range of products including vases, planters, table accessories, candle holders, and more.

Q: How can I contact Spiti Decor for support?

A: You can reach our customer support team via email at support@spitidecor.com or by phone at +91-8779239933.

Q: What categories of products does Spiti Decor offer?

A: Spiti Decor offers a wide range of categories including vases, planters, candle holders, tableware, trays, platters, desk accessories, and more.

Q: Can I customize products according to my preferences?

A: Yes, we offer custom design services where we can tailor products to your specific requirements. Contact us for more information.

Q: How can I request a custom design?

A: To request a custom design, please fill out the form on our website or contact our customer support team. Provide details about your preferences, and our design team will assist you further.

Q: Does Spiti Decor have a return policy?

A: At Spiti Decor, we do not accept returns.

Q: What should I do if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please contact our customer support team immediately with clear photos of the damaged or defective product. We will work with you to provide a replacement  as needed.

Q: What are the shipping charges for orders under 999 INR?

A: For orders under 999 INR, a flat charge of Rs. 60 will be added regardless of whether it’s a prepaid or cash-on-delivery order.

Q: How long does it take to receive my order?

A: Shipping times vary depending on your location. Generally, orders are processed within 1-3 business days, and delivery typically takes 5-7 business days.

FAQ's

Q: What is Spiti Decor?

  • A: Spiti Decor is a premium home and office decor brand offering a wide range of products including vases, planters, table accessories, candle holders, and more.

Q: How can I contact Spiti Decor for support?

  • A: You can reach our customer support team via email at support@spitidecor.com or by phone at +91-8779239933.

Q: What categories of products does Spiti Decor offer?

  • A: Spiti Decor offers a wide range of categories including vases, planters, candle holders, tableware, trays, platters, desk accessories, and more.

Q: Can I customize products according to my preferences?

  • A: Yes, we offer custom design services where we can tailor products to your specific requirements. Contact us for more information.

Q: How can I request a custom design?

  • A: To request a custom design, please fill out the form on our website or contact our customer support team. Provide details about your preferences, and our design team will assist you further.

Q: Does Spiti Decor have a return policy?

A: At Spiti Decor, we do not accept returns.

Q: What should I do if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please contact our customer support team immediately with clear photos of the damaged or defective product. We will work with you to provide a replacement  as needed.

Q: What are the shipping charges for orders under 999 INR?

A: For orders under 999 INR, a flat charge of Rs. 60 will be added regardless of whether it’s a prepaid or cash-on-delivery order.

Q: How long does it take to receive my order?

A: Shipping times vary depending on your location. Generally, orders are processed within 1-3 business days, and delivery typically takes 5-7 business days.